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We appreciate the hard work and dedication provided by you and your organization and can't say enough about how much you have contributed to the staff training and ongoing success. Personally, I am excited to have Maestro as our PMS due to my previous experience with the system...
Hotels & Resorts
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Maestro PMS Integrated Hotel & Resort Software System by Maestro
NORTHWIND-Maestro™ understands that each hotel and resort is a unique operation that requires robust system tools supported by an experienced, forward-thinking technology partner. Maestro provides over 20 specialized, fully-integrated system modules to streamline all areas of hotel and resort operations from the Front Office to Timeshare-Condominium Ownership Management, Spa and Golf. NORTHWIND goes above and beyond conventional property management systems to deliver revenue-generating solutions that give a 360-degree view of each guest and their activities. Maestro's fully-integrated system suite drives business to your website, supports personalized service, optimizes room rates, and increases profitability.
Maestro systems are backed by the hospitality industry's most comprehensive support and training program – Diamond Plus Service. The Diamond Plus program enables your staff to become productive more quickly with a wide range of online training programs that increase efficiency and staff retention that will keep you in front of your comp set.
Guest Experience Measurement
GEM is a powerful and easy-to-use online guest satisfaction feedback tool fully integrated with Maestro PMS and features detailed reporting, evaluation and collection capabilities to provide operators with actionable Predictive Intelligence.
Hotel Check-in Solutions
If you are searching for ways to differentiate yourself from other hotels, looking to reduce queues at the reception desk and searching for a way to offer your guest superior service then Xpress Check In Kiosk and iPod Xpress Check In Wireless is the answer.
Housekeeping
The Housekeeping module of Maestro enables the user to enter and track information that is required to manage the property’s housekeeping.
Golf Management
Maestro Golf & T-Time is Northwind’s electronic tee-sheet manager and is designed for fast, flexible, and efficient tee sheet management.
Multi-Property Management
Maestro provides central management controls to improve interdepartmental and property coordination, cross-property booking and up-sell capabilities, as well as consistent property booking, upsell capabilities, and guest recognition at all touch points and properties.
Retail & Fine Dining POS
Intuitively designed with efficiency & speed in mind, for not only servers, but management as well. Through easy to navigate screens, sales can be quickly processed at every foodservice, retail or revenue center on your property
2-Way GDS
Maestro’s 2-way GDS integration will help you maximize your business by having access to a wide range of online distribution channels, ranging from direct GDS connectivity to travel portals and online travel agencies (OTA).
Guest Loyalty + Online
Northwind has enhanced Maestro to provide a guest loyalty system that allows loyalty members to have a magnetic card (similar to a gift card) that provides guest recognition and will hold the value of points (equivalent to a fixed dollar value) that may be redeemed for services provided by the Maestro system.
Spa & Activities
The Maestro Spa & Activities Management System is a sophisticated scheduling and billing application developed in cooperation with leading international spas and resorts to make any club or spa operation more efficient and profitable.
Front Office (PMS)
Users report Maestro cuts check-in and checkout times by 25 percent for greater guest service. The Maestro Front Office module is designed to provide staff and management with a time efficient tool to easily manage all front office operations within a centralized environment for single or multiple properties.
Web Connection Featuring ResWave Booking Engine
The innovative guest-centric ResWave Web Booking Engine is 100% real-time and fully integrated with Maestro PMS to maximize your online revenue, increase guest service, and lower the cost per reservation booked directly on your website!
Membership
Customized to suit the needs of golf course accounting, Maestro Membership Management puts you in control with the information you need.
eCRM
Knowing the customer, sending personalized messages, being there at every touch-point involving planning, purchasing, service consumption and post-stay, and providing a unique value proposition leads to increased customer loyalty.
Xpress Check-In Wireless -iPad
Exceeding consumers' demands means elevating employee service levels to optimize revenue and drive up productivity.Xpress Check-In Wireless provides your agents with the tools they need to exceed service levels and increase productivity.
Work Order
The Work Order Management module is designed to support operational activities of management and staff responsible for maintenance and repair allowing maintenance to be scheduled far in advance to coincide with periods of low forecasted occupancy.
Sales & Catering
The Maestro Sales and Catering Module will assist you in your sales and marketing efforts with a comprehensive client contact and history database, as well as providing your catering department with the ability to manage all aspects of event and conference planning and scheduling.
Resort Wide ID Card
Maestro’s Resort Wide ID Card feature now encodes personal mag-stripe ID cards that allow resort guests to charge to their account from any authorized outlet or activity venue.
Online Owner Management for Condo, Timeshare and Vacation Club
Maestro’s Owner Management module provides unique features to accommodate the needs of Maestro users who need to manage Condo, Timeshare and Vacation Club owners in their day-to-day operations.
Analytics & BI
Maestro Analytics is a Business Intelligence tool that provides operators with an innovative interface to their organization’s key operating data to give them more information for strategic decisions.
Proactive Yield Management
Eliminate the tedious daily maintenance of room rates. Proactive Yield management is built in to Maestro PMS to maximize rates for all sales strategies with automated controls to let managers quickly adapt to market conditions.
Request a Live Demo
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Free Demo Hotel PMS for integrated multi property hotel and resort management